Personalised orders are generally dispatched within the same timeframe as standard orders. In rare cases, there may be a short processing delay of 1–2 working days.

If you select a Saver delivery option, your order will typically be dispatched within 1–3 working days. If you upgrade your delivery plan, we dispatch your order the next working day and ship it according to the selected delivery service.

You can view all available delivery options at checkout. UK delivery typically ranges between 1 to 4 working days, depending on the shipping method selected.

Yes. Next-day delivery is available within the UK depending on the delivery option selected at checkout.

Yes, we ship internationally, including Europe, USA, Canada, and Turkey.

Yes. We ship to EU countries with taxes included in the final price shown at checkout, so there are no unexpected import charges upon delivery.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Please contact us within 48 hours of delivery and provide clear photos of the damage. We will arrange a replacement or refund as quickly as possible.

Yes. Instalment payment options are available via Shop Pay, Clearpay, and Klarna, depending on your eligibility and location.

If the personalisation is laser-engraved directly onto the wooden board, the item cannot be returned or refunded unless it arrives damaged or faulty, as it is permanently customised. However, if the personalisation is made using a metal name plate attached to the board, this does not affect eligibility for return under our standard return policy.

We offer a 30-day return policy for eligible items. Products must be returned unused and in their original packaging.

Yes, we can sell boards or pieces separately upon request. Please contact us via email or live chat and share the product link along with your delivery country details. Our team will assist you accordingly.

If there is no mention of an extra queen in the product description, the set is supplied without one. For some models, we may be able to provide an additional queen for an extra fee. Please contact us via chat or email to confirm availability.

Yes. Personalisation options are available directly on the product page before adding the item to your cart.

If you would like a specific font that is not listed among the available options, please contact us in advance so we can confirm whether it is possible before production.