Extended Christmas Returns

Extended Christmas Returns

More Time. More Peace of Mind.

Shop Early. Gift with Confidence.

Finding the perfect Christmas gift should be a joy, not a rush.

At Cooper Chess, we want you to enjoy the festive season without worrying about return deadlines.

That's why we've extended our Christmas returns period until 31 January 2027.

Whether you're shopping for family, friends, colleagues or someone special, you can choose their gift early and enjoy extra peace of mind.

More time to shop. More time to gift. More time to decide.

From our beautifully crafted wooden chess sets to our premium metal collections, we want every Cooper Chess gift to be something worth remembering.

And if your gift isn't quite right? You'll have until 31 January 2027 to return eligible items.

What You Need to Know

Extended Returns Until 31 January 2027

Eligible purchases made during our Christmas shopping period can be returned until 31 January 2027, giving you extra time beyond our standard 30-day returns policy.

Personalised Products

Products that have been personalised, including laser-engraved chess sets, custom nameplates and other made-to-order personalised items, are excluded from our extended Christmas returns policy.

Damaged or Faulty Items

If your order arrives damaged, defective or not as described, don't worry. These cases will be reviewed separately in accordance with your statutory consumer rights, including where the product has been personalised.

Easy Returns Process

Simply contact our customer support team with your order number, and we'll guide you through the return process.

Terms & Conditions

1. Extended Returns Period

Our Extended Christmas Returns Policy applies to eligible purchases made during the Christmas promotional period, with returns accepted until 31 January 2027, inclusive.

2. Eligibility

To qualify for a return under this extended policy:

• The product must be unused and in its original condition.

• All original packaging, accessories and components must be included.

• Proof of purchase or a valid Cooper Chess order number must be provided.

• The return request must be submitted by 31 January 2027.

3. Personalised & Customised Products

The extended returns policy does not apply to products that have been personalised or customised to the customer's specifications, including laser-engraved items and bespoke designs.

Such products cannot be returned for a change of mind under this policy.

This exclusion does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

4. Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or incorrect, customers should contact Cooper Chess customer support with their order details and, where possible, photographs of the issue.

These cases will be assessed individually, and an appropriate resolution will be offered in accordance with applicable consumer law.

Depending on the circumstances, this may include a repair, replacement or refund.

5. Return Shipping

For change-of-mind returns, customers are responsible for return postage costs unless otherwise agreed by Cooper Chess.

Where goods are confirmed to be faulty or not as described, return costs will be handled in accordance with applicable consumer law.

6. Refunds

Once a returned item has been received and inspected, eligible refunds will be processed in accordance with our standard returns policy and applicable consumer law.

Refunds will normally be issued to the original payment method.

7. General Conditions

This extended returns policy is offered in addition to our standard returns policy.

All returns remain subject to our standard terms and conditions, except where the extended deadline expressly applies.

Nothing in this policy affects your statutory consumer rights.

Extended Christmas Returns valid until 31 January 2027.